Maintenance Contact Information
** This site is strictly for NMI tenants. Verification is sent to administration on each individual entering this site indicating email address, username and the amount of time that is spent on the site. This assists us with authenticating the use of this site and the tenants that are viewing it. All items that are on this site are copyrighted. Any unauthorized use is prohibited and will be subject to prosecution.
MAINTENANCE INFORMATION – ST. CLOUD
MAINTENANCE DEPARTMENT: (320) 255-9262
EMERGENCY PAGER (612) 530-4422
WEBSITE www.nomgmt.com/maint
If you have a non-emergency maintenance concern and you have internet access, you may enter your service request on-line at www.nomgmt.com/maint . If you do not have internet access, please call the office maintenance department at the number listed above. If no one is there, leave a message on the answering machine. Please leave the following information so a technician can service your problem as quickly as possible:
- Your Name
- Apartment Complex Name (i.e., Michigan Place, Prairie Home, Forestview, etc.)
- Building # & Apartment #
- Daytime Phone #
- Type of Maintenance Problem
A maintenance technician will address your maintenance request within 24-48 hours.
As always, contact 911 for emergencies such as fire, gas leaks, and burglary. If you are facing an emergency situation that does not require an emergency response team, please refer to the bulletin boards posted within your building. The Resident Manager and Caretaker teams are able to assist if available. They have the least distance to travel to troubleshoot problems. They are trained to assist during emergency situations and have the available resources to contact appropriate maintenance staff if necessary.
After all attempts to contact the on-site personnel in charge of your building have been exhausted, Northern Management stand-by personnel can be reached 24 hours a day on an emergency basis at the emergency number above. When calling this number, you will either be directed to an emergency cell phone number to contact or instructed to enter a phone number, including the area code, to which you can immediately be reached back at. A Northern Management representative will be more than happy to assist you with your concern.
© 2005 Northern Management
MAINTENANCE INFORMATION – OUTSTATE
Our goal is to resolve your maintenance needs as quickly as possible. Northern Management's maintenance technicians will be at your complex once every month to service all requests submitted by the residents. To efficiently service your maintenance needs, we ask you to follow the outlined steps when requesting maintenance in your apartment:
- Fill out a Maintenance Work Order or enter your request on-line at www.nomgmt.com/maint .
- Turn in the work order to your Resident Manager as soon as possible so they are aware you are experiencing a problem.
- In case of an emergency (i.e. no heat, leaking pipe, etc.) please contact your Resident Manager. If you cannot reach them, contact the Northern Management Emergency Pager Number (612) 530-4422.
Resident Managers will categorize work orders into requests that need immediate attention and minor repairs. Immediate attention requests (i.e. no heat, leaking pipes, etc.) will be serviced by outside service technicians as quickly as possible. Minor repair requests (squeaky hinge, door knob tightened, etc.) will be serviced when the Northern Management service technicians are at your complex.
© 2005 Northern Management
Please take time to fill out the Maintenance Reply Card left by our maintenance technician or complete the maintenance survey that you may receive in the mail after contacting our office about a service request. This will let us know if your maintenance needs were met and how we can service you better! We want you to be completely satisfied with your apartment. If you have any problems with a repair, or if you have a complaint, please contact our office at (320) 255-9262.
© 2005 Northern Management
** This site is strictly for NMI tenants. Verification is sent to administration on each individual entering this site indicating email address, username and the amount of time that is spent on the site. This assists us with authenticating the use of this site and the tenants that are viewing it. All items that are on this site are copyrighted. Any unauthorized use is prohibited and will be subject to prosecution.